Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:1) The Make & Model Number of the phone system(s) you are working with (both currently and the new one)?.2) WHEN did this issue first begin (or was noticed)?3) What phone service provider (phone company) you have for this phone line?4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system), and if so, are they working properly?
We experts can't cancel your question, but you should be able to cancel your question - using the "My Account" link on your side of this system.
If you change your mind, please post back here to the questions above.
Take Care, Greg A.