Hello Betty & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:1) The Model Number of the MAIN BASE UNIT of the phone system you are working with? That should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG.
I did not see a response back here, but I also wanted to mention that the model of the SYSTEM may also be printed on the outside of the box (package) - assuming you still have it.
That model SHOULD START with KX-TG and perhaps have another letter and a few numbers after that.
Please try to come back to THIS PAGE and respond here (email replies do NOT post in this page).
Thanks, ***** *****
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)