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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2370
Experience:  Working with Electronics for 25+ years.
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Panasonic phone system model KX-TGDA20 - was working - moved

Customer Question

Panasonic phone system model KX-TGDA20 - was working - moved to another spot and can't get answering machine to turn on. In coming caller hears that the mail box hasn't been set up yet. Everything looks like it is plugged in right and turned on. In-coming and out going calls work OK It is only the answering machine. Caller ID works.
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Greg A. replied 11 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:
1) The Model Number of the MAIN BASE UNIT of the phone system you are working with? That should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG (but have no "A").
2) How many TOTAL cordless handsets do you have with this system?
3) What phone service provider (phone company) you have for this phone line?
4) Can you call from an outside line (cell phone, neighbor's phone, etc.) and tell me the number of rings BEFORE that "mailbox setup" announcement comes on?

Thanks