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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2374
Experience:  Working with Electronics for 25+ years.
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I am trying to connect a handset from another system. It

Customer Question

I am trying to connect a handset from another system. It says no link. Reconnect base AC adaptor.
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of the handset? Of the base station?
How many devices are currently paired to the base?

Customer: replied 11 months ago.
Kx-TGDA20
Customer: replied 11 months ago.
3
Expert:  Nathan replied 11 months ago.

That is the handset, I need to know the complete model number of the base station you're trying to use?

Customer: replied 11 months ago.
Please terminate this question and refund the $21 charge as I will dispute it.
Expert:  Nathan replied 11 months ago.

I cannot do either. I have no access to billing matters.

You've already paid the full agreed upon amount to post your question. I'm trying to help you, but cannot do so without complete details from you.

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. So it is in both of our interest to continue to reach a resolution.

Customer: replied 11 months ago.
Drop it. I only agreed to $5.
Expert:  Nathan replied 11 months ago.

Again, I have no access to do anything with billing matters.

You agreed to the $5 to post your question, and the balance upon corresponding with an expert. I'm simply trying to help with the question, but I cannot do anything else.

You may do that from the help page.