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Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, would the description of "...not getting Proper Messages..." is when the PLAY ► MESSAGE button is pressed?
Have you considered / tried deleting all messages ? ERASE / START/SET COPY X 2
Not sure how the above can be confusing. But still as a test, have you tried pressing: