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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20570
Experience:  Residential and commercial systems.
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Following a power outage and resumption of power the

Customer Question

Following a power outage and resumption of power the Greeting Messages and Answering Device does not operate. All it does is beep five times. Th Answering On flashes quickly.
Advice please in restoring the Greeting Message and recording.
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 11 months ago.

This unfortunately points to a defective base station.

or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines. This would be consistent with the outage you experienced, though it wouldn't be surprising to see just from normal age related wear and tear for a 2007 model either, as this set is well past its service life at this point.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

If the problem persists after this, it tends to confirm a hardware failure which would require repairs to correct. Unfortunately once the 1 year warranty is up, repairs are not practical, and the base alone cannot be replaced. The most economical option in this case is to replace the entire system: http://amzn.to/1OVuHg5

Best regards, ***** ***** for the news,

Nathan

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