Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are callers leaving you messages but they aren't there when you try to play back?If you call yourself from an outside line or cell, do you hear a greeting/message other than your own?
I have no access to billing or account matters.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
You have already paid the full agreed upon amount to post your question here, so it would be in both of our interests to continue.