Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Do you have the proper software for this?The connection is not going to work under windows 10, in fact it won't even work under 8 or in most cases even on windows 7.
There are some known hardware limitations with these systems that simply won't connect under newer operating systems. Most installers keep an old xp or 7 laptop around just for this purpose.
I'm an independent tech, I have no access to billing issues.
But, what you were seeing initially was an automated chat/advertisement, and it notes *generally around 18, that is an average, the final price is determined by the urgency, level of detail, and category of your question, it could be more or less. You pay the full amount to the site up front, that is how it works, and that satisfaction is related to the quality and accuracy of the answer. At the end, you're asked to rate MY service as an independent tech, which is the only way the site credits me for my time.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,