Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is a PAID support service.
If you wish to continue with the understanding that a fee is required, let me know when you're ready to chat.
Otherwise, per the terms you agreed to, you've already had to pay your fee to post your question here, and you may cancel from the help page.
Note: I am a panasonic authorized dealer/installer, and can help you with the issue, but I do not work for panasonic directly. They do not provide this type of instant chat support service. If you want free help you can contact panasonic directly, but within a very limited scope, and you'll be on hold a long time to speak to someone in an overseas call center.