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Hello & Welcome to Just Answer,
Sorry to hear of any trouble.
May I ask if you went through the "registration process" - which should be shown on page 72 of the system manual?
Please let me know.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)