Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Judy.
Can you please provide me the complete model number? This usually starts with an EL or CL, and is printed on the main base station.
I also need to know if you're using the att internal answering machine function, or if you subscribe to voicemail from the phone company?
Thank you for confirming,
when you say "dial in" that is confusing, and indicates voicemail.
If you pick up the line and dial *98, your home number, or something similar, that is voicemail.
That is a subscription service, and something provided by the phone company.
That is really the only possibility here, your att phone is a very basic model and does not even have an internal answer system.
This means that the ring adjustment is not a function of the att system.
It is a line function, a feature/setting of your voicemail.
Dial back into your voicemail, as you would normally to check your messages. After you get in, try hitting * or 0 to enter the menu, and listen to the prompts, that is where you should find the adjustment for the number of rings.
You can also call your phone company and ask them to adjust it for you.
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This information would not be in the manual and ATT would not help you with the issue.
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