How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 24002
Experience:  Residential and commercial systems.
59725966
Type Your Phone Systems Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a Vtech phone system ten years. It has worked

Customer Question

I have a Vtech phone system for over ten years. It has worked perfectly until a week ago
I dropped the handset and it won't act normally ever since. The other handset works fine.
turns on but fails to follow commands. The other handset "handset 2" works fine. This handset will not take any commands while the "ggod" one works fine. I've tried to open the phone to check it but it's to delicate for me to handle. I originally purchased it at K-Mart.
I would appreciate a recommendation as to where I can get it repaired ! I live on Long Island in N.Bellmore, Town of Hempstead. The phone is a V-tech, Model # ***** 6229-Z.
My E-mail address is "***@******.***. Home phone :(###) ###-####
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

Unfortunately, for a system this age, repairs are simply not feasible.

Few repair shops will even touch a consumer grade cordless phone like this in the first place.

The vtech brand is at the bottom of the quality spectrum as well, and this set is far past its service life, it is a wonder it has lasted this long. There are no parts available for them, and labor costs alone would cost you 3x as much as you'd spend to simply replace the entire system.

What you could do is buy a replacement handset, but the costs for these, even used, is excessive and would still be better off buying a whole new system for little more. Here is a repalcement handset: http://amzn.to/1PvZaXy

Here is a replacement system I'd recommend: http://amzn.to/1PvZzJz

IF you'd still wish to pursue repairs (expect to spend at least $125), let me know and I'll investigate local shops for you.

Best regards,

Nathan

Please note:

I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.