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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2571
Experience:  Working with Electronics for 25+ years.
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Says line in use but no phones are off the hook

Customer Question

says line in use but no phones are off the hook
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 1 year ago.
the same on all handsets... no other phones, faxes etc, from verizon, no dsl,.
Expert:  Nathan replied 1 year ago.

Please answer each specific question.

What is the make/model of the phone system? Is there only one cordless system?

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.