Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you please detail the process you are using when trying to get your messages through the vtech?
Who is your carrier?
All I have tried to do is get some details from you, I can't provide an answer without knowing more about the problem, and you're seeing automated offers. In either case, communication from you would be required to reach a resolution.
Per the terms you agreed to, you are charged the full amount upon corresponding with an expert (me, in my attempt to get additional details from you).
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I have no control over billing matters. I can advise you on this issue if you'd like to continue. Otherwise, you'd contact customer service for billing questions.