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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8333
Experience:  Working with Electronics for 25+ years.
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Getting background disturbance and answering machine is

Customer Question

Getting background disturbance and answering machine is static scratchy messages.
Tried to change channels with no results.
Hav3 Model ia5854
Do I need a new phone? Like this one because of my wife's hearing disability
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

You may not need a new phone, as there are a few things to check.

But first, may I ask:

1) The AGE of this system?

2) WHEN did this issue first begin (or was noticed)?

3) What phone service provider (phone company) do you have for this phone line?

4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system)?

Thanks

Customer: replied 1 year ago.
The phone is about 8 years old
The problem began about 6 weeks ago
Phone service is by Verizon
Computer with FAx
Customer: replied 1 year ago.
I can buy a phone cheaper than use you service. Cancel my order
Expert:  Greg A. replied 1 year ago.

Hi again,

With the symptom of "static" on the line or messages, I know if replacing the phone would be the solution - but you are free to try.

Please let me know if you would like to continue with further troubleshooting steps.

In the mean time, I will open your question for other experts to chime in.

Take Care, Greg A.

Customer: replied 1 year ago.
I wan to cancel my commitment ith any further assistance for you. Please cancel my membership
Customer: replied 1 year ago.
Please cancel all activity in regards ***** ***** request. Discontinue my membership. Your service charges cost more than a new phone. Thank you
Expert:  Greg A. replied 1 year ago.

Hi again,

We experts do not have access to any of your account information, including any memberships. But you should be able to use your "My Account" link on your side of the system and be able to handle anything related to your account.

Please let me know if you would like to continue with troubleshooting the phone issue.

Take Care, Greg A.

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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