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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8101
Experience:  Working with Electronics for 25+ years.
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My MODEL KX-TG7731 PHONE. I CAN MAKE CALLS, BUT WHEN

Customer Question

My MODEL KX-TG7731 PHONE. I CAN MAKE CALLS, BUT WHEN SOMEBODY CALLS ME IT DOES NOT RING.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of the issue you are having with your phones.

To help you with this issue, may I ask:
1) WHEN this issue first began (or was noticed)?
2) How many TOTAL handsets do you have with this system, and if more than one, do ALL of them not ring?
3) What phone service provider (phone company) you have for this phone line?
4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system)?

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I only ask because when I hear these types of symptoms, very often this is a provider SERVICE issue - that sometimes "goes away" after a few hours or days.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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