Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This is not typically something that would be installed by an outside company, though it is certainly possible. You'd pay 2-3 times the price of the system to have a tech out.
I can help guide you through, if you can tell me what part you're having trouble with.