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Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of the issue you are having with your phones.
To help you with this issue, may I ask:- The Make & Model Number of the phones you are working with?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)