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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) If you put a handset into speakerphone mode, can you hear the caller then?
Thank you for confirming.
At this point, it can be either a line or a panasonic issue.
Is it possible for you to get/buy/borrow a simple corded phone to test on the line, so we can isolate the issue further?
Thanks, ***** ***** help us to determine if it is a problem in the panasonic base station, or a problem with the line.Let me know the results, and I"ll advise further.