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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 23163
Experience:  Residential and commercial systems.
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Have a Telstra cordless phone answering machine model 12250

Customer Question

Have a Telstra cordless phone answering machine model 12250 twin which rings at both the base station and remote with incoming call the remote answers and can dial out however the base station rings but wont answer and unable to press in a phone number to ring out.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Expert:  Nathan replied 1 year ago.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgnhz

Thank you, ***** ***** a good day,

Nathan