Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, is the Panasonic phone directly connected to a 2-wire phone line? ...or is connected to a modem and is part of a cable system? ...or is it used with a 3rd party system such as magicJack?
Appreciate the additional information.
Based on the description of "...Phones (base and two satellites) connect via a modem..."; what is the model number of the modem please?
...and the issue of "...dominated by a resident of India..." persists even with the computer(s) turned off and/or the bluetooth paired cellphone also turned off?
As inquired above; ...and the issue of "...dominated by a resident of India..." persists even with the computer(s) turned off and/or the bluetooth paired cellphone also turned off?
Proposed preliminary tries (if have not been done):
How many computers are using the TM602G? What are their OS (Operating System?
Still, these are rather conflicting; "...cannot reach me when computers are turned off...Shutting down the computers has no effect on the phones..."
Sorry but no, not just the telephone number but the IP address and the MAC address which are the electronic IDs of the hardware devices.
And please clarify as as posted above; these are rather conflicting; "...cannot reach me when computers are turned off...Shutting down the computers has no effect on the phones..."
The "*****@******.***..." is an email address while the MAC address would be something like 00:0a:95:9d:68:16 whereas an IP address would be something like 159.357.456.001. The MAC address is bonded to a hardware device such as the TM602G as its electronic ID while the IP address is assigned by Comcast system and 'married' to your network subscription almost like an account number.
Still, please consider / try the:
Please post back results / observations of the above once tried.
These steps would serve as both an attempt of a fix and as a test by process of elimination.
Hi again Paul,
On the "... MAC address TM602G...", please try looking at the bottom of the modem as it is normally printed on a sticker together with the serial number.