Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of the system (off the base station, not the handset)?If you pick up the line, what do you hear?A normal dial tone
a few beeps then dial tone?
I'm not asking you to press VM.
Please pick up the line as if making a call, and tell me what you hear: