Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you give me the full model number of the system?
This would be printed on the main base station. Dect6 is just a feature, not the model.
On most units though, there will be an Intercom, Locator, or Find HS button on the main base that you can press and hold. This may be in the actual charger/cradle area.