Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of your system?
There is a simple ANS ON/OFF button on the main base station.
Is the issue that you are pressing that, but callers still hear a message when calling you?
OKay that is an entirely separate issue.
Can you please pick up the line for me, and tell me what you hear?A normal dial tone
a fast tone
a few beeps before the dial tone