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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 23544
Experience:  Residential and commercial systems.
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I have a Panasonic KX-TG4500. Even though the Answer lights

Customer Question

I have a Panasonic KX-TG4500. Even though the Answer lights are on for all 4 lines, None will pick up and answer.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you have any other phones here, other than the panasonic system?

Customer: replied 1 year ago.
Just cell phones
Customer: replied 1 year ago.
Hello are you there Kevin?
Customer: replied 1 year ago.
Oops I mean Nathan
Expert:  Nathan replied 1 year ago.

Yes, I"m here. Please only reply once though, otherwise you get pushed down the queue each time and it takes even longer for me to get them.

We really need to be able to test another phone on one of the lines to isolate the issue further,

Expert:  Nathan replied 1 year ago.

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base (be sure to remove the battery as well)
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Expert:  Nathan replied 1 year ago.

Let me know the results, and I'll advise further if needed.

Expert:  Nathan replied 1 year ago.

I tried to accept your call request but it seems to have failed on your end. You may need to increase your deposit first.

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