Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your system.
Just for clarification, may I if this is ONLY a NEW HANDSET - that was added to your cordless system, or is it an entirely new SYSTEM - including a new MAIN BASE UNIT and handset(s)?
Also, while the call is coming in, can you see the Caller ID information on the screen of ANY handset in the system?
So do you SEE the Caller ID on the NEW system - at any time (during the call or in the missed call list)?
And, can you disconnect the OLD system and connect the NEW system - to the exact same phone jack where the old base unit was connected, and then TEST again?
The KEY is to find out what is DIFFERENT between the two systems, as usually a "Caller ID" issue is related to "wiring" or the "signal strength" where the base unit is connected.
Hi again and thanks for that information.
OK - may I ask what phone service provider (phone company) you have for this phone line?
May I also ask if you have internet service from the same provider AND if there may be a "DSL Filter" inline with the OLD phone cord?
Hi again and thanks for that details information.
That does sounds strange - that TWO systems would have the same issue, and the OLDER system (of the same model?) is working well.
May I ask WHERE these new systems were purchased, and if they were sold as USED or REFURBISHED?
Also, can you take a look at the following video, and turn ON the Talking Caller ID for the NEW system (and handset), and let me know if that makes any difference at all?
Please let me know what you see and HEAR - when you place a TEST CALL to your Verizon number - using an outside phone (such as cell phone or neighbor's phone).
You are quite welcome.
I look forward to your results.
NOTE: If no real change, then the next step I would suggest (if possible) is to take the NEW system to a different location (and/or provider phone line) and TEST this Caller ID feature there. I only suggest this because Caller ID CAN BE very "sensitive" to the signal level - of the phone line.
And yes, almost ALL electronics is "made in China" these days ... sad but true (in my opinion), but that is how these devices can be made & sold for such a low cost.
Thanks, ***** *****
When you say " I tried at another location and had the same results", does that mean that you took the NEW SYSTEM (base and handset) to a neighbor's home, connected it there, and then called the neighbor's number, and had the same results (no Talking Caller ID) for either the BASE or the handset (assuming you had the HANDSET turned ON to speak the Caller ID)?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)