Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your phones.
I see that you are trying to help someone, and that they may want to contact the phone company, but if this is a question about an actual phone system (package of phones with rechargeable batteries), I don't think the phone company will be able to help with that.
So to help with the phones, may I ask:1) The Make & Model Number of the phone system you are working with?2) How many TOTAL handsets do you have with this system?
3) How long have the handsets been charging so far?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****