Hello & Welcome to Just Answer,
Sorry to hear of any trouble you are having.
May I ask for a bit more detail about what is happening?
1) What is the Make & Model Number of the phone/answering system you are using?
2) What phone service provider (phone company) do you have for this phone line?
3) HOW is the system behaving right now (how many rings before call is answered)?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****