Hello & Welcome to Just Answer,
Sorry to hear of any trouble you are having.
May I ask what phone service provider (phone company) you have for this phone line?
I only ask because when you see that you have a new voice mail message waiting, that message would need to be listened to by "dialing in" to the provider's voice mail system.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****