Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Please do not rate until we are finished. What model is this?
Press menu use the up and down keys to choose answering sys.
Press menu/select on that, then do the same to select announcement, and the same once again for record announcement.
Press 5 when you are finished to confirm. Here is a copy of the manual if you need it as well:
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.