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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20540
Experience:  Residential and commercial systems.
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I have an older answering machine kXTM85- I changed the

Customer Question

I have an older answering machine kXTM85-B I changed the battery and it still flashed "lo" so I did what it said on back and pulled the AC cord for a second and now all my messages are gone!!! PLEASE tell me there is some way to get them back
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Chances are that the replacement battery was bad too. 9v batteries are often bad even from the store because they are sold far less often than the AA type.

If you unplugged power while the battery was out (or bad), then the internal memory was cleared. A functional battery is required for memory retention.

Unfortunately, the short answer here is no, this cannot be fixed, at least not in any practical terms. There is no mechanism for retrieving a deleted message, you cannot restore them yourself. Once they are deleted, the messages are, for all intents and purposes, gone. These machines are very basic, and don't have a "recycle bin" that can be accessed like your computer does.

If it was recent and no new messages have overwritten it, you have a better chance of recovery though. To do so, you'd need to take the machine in to a data recovery specialist. There are often local shops, with names like Data Doctors, they specialize in retrieving lost information from computer hard drives, memory cards, etc. They may be able to pull something off, if the messages haven't been overwritten, though the process is time consuming (often many weeks), and expensive (several hundred $), and would require dismantling the machine to the point it couldn't be used again. In theory, if they could extract the files, they'd copy them to a CD for you for long term storage.

So overall, while this is a remote possibility, the probability is high that you'll never be able to get these back. I apologize for being the bearer of bad news here, unfortunately there is no other practical way around this, these machines simply aren't designed for long term archival and don't make any accommodations at all for un-deleting, which I've confirmed previously with engineers at all the major phone system manufacturers, as this is a common problem.

Also, while you may not be able to get these messages back, a suggestion I'd make for the future is to switch from an answering machine to a voicemail service through your phone/cable company. Especially in cases of digital phone service, you can often access and archive your messages online, which would allow you to save any important messages to your computer or a disc, to ensure their long term preservation.

If you are prepared to spend $500+ to have the memory extracted, I can recommend some firms that may be able to take this case on, just let me know.

Best regards, ***** ***** for the news,

Nathan