Hello & Welcome to Just Answer,
Sorry to hear of any issue with your system.
May I ask:
1) The model number of the MAIN BASE UNIT of the system? I only ask because the number you sent (KXTGEA20) is for the HANDSETS ONLY, which can be used for several different base units.
2) If you have a DIFFERENT phone (basic corded phone is best) - so we can TEST by disconnecting the Panasonic base unit from the service, and swapping in a different phone?
Hi again and thanks for that model.
OK - do you have a DIFFERENT phone that can be swapped in for the base unit - so that we can TEST to see if the Panasonic is the cause of the issue (or not)?
Even a borrowed phone would do for this TEST.
OK - we can at least do some basic TESTS using your cell phone.
TEST 1 would be to call your landline number, and LISTEN in the cell to find out EXACTLY what happens.
TEST 2 would be to DISCONNECT the phone cord from the MAIN BASE UNIT of the Panasonic and REPEAT TEST 1 - to see if there is any difference in what you hear in the cell.
Can you do those TESTS and let me know what you hear - for EACH of them?
Was the MAIN BASE UNIT disconnected from the phone cord - when TEST 2 was done?
OK - that's interesting. If the main base was disconnected at the time of the TEST 2 call, then we KNOW that the Panasonic is NOT the cause - and there is something else going on.
So may I ask:
1) What phone service provider you have for this phone line?
2) And during the TEST CALLS, what did you hear - in the cell phone?
That is, did it sound like the system "hung up" on you, did you get a "busy" tone, or did something else happen?
The MAIN BASE UNIT SHOULD have a connection to the phone cord - and the wall.
That is what we want to disconnect during TEST 2.
Can you find that cord plugged into the KX-TGE260 BASE, and remove it - and then repeat the TEST?
May I ask if you have ANY OTHER devices attached to this phone line?
This could be other phones, fax machines, alarm systems, etc.).
AND when you place the TEST CALL with the MAIN BASE UNIT disconnected, do you hear ANY devices "ringing" - in your home?
OK - IF the phones ARE ringing in your home - when the MAIN BASE UNIT is disconnected from the phone line (phone cord), then there MUST be another base unit connected somewhere.
So let me ask if you can disconnect ALL devices from ALL phone jacks in your home - LEAVE THEM disconnected - and then see if you can still hear any of the devices ringing IN YOUR HOME - when you place the test call.
And can you hear ANY ringing - from the phones IN THE HOME - with everything disconnected?
OK - I must say that is is quite unusual that ANY phone would actually ring - when it is disconnected from the phone line.
So can I just verify one more time - that there IS a phone cord disconnected from the MAIN BASE UNIT - like the diagram I have attached, especially at the area I have highlighted (click link if needed to see the image)?
If so, please ALSO disconnect the power adapter from the back of the base unit, and try one more test call.
OK - very good. Now that none of the home phone are connected and you STILL hear only ONE RING in the cell phone, we now KNOW for sure - that the Panasonic system is NOT the cause of the issue.
Now from the symptoms you describe now, it would be my diagnosis that this is a PROVIDER issue. That is, the service provider (you mentioned Frontier) is not allowing the calls to ring more than that one (or 1.5) times. This sometimes happens when a "call block" feature has been turned on, but that would have to be verified with the service provider.
I have the main contact number for Frontier below, and recommend that you contact them as soon as you can to report this issue.
Frontier Phone - Technical Support & Repair1-***-***-****Contact Center Hours of Operation: 24/7
Please let me know what is found or if you have any more questions.
Thanks, ***** *****
P.S. Now that we have determined that the Panasonic system is NOT the cause, you can reconnect the main base unit to power and the phone line, just like when we started.
You are quite welcome.
Please let me know what is found or if you have any more questions related to this issue.
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