Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of your phone system?
this is done from the menu/settings screen.
Your phones directory system (phonebook) can hold up to 30 entries.
Grab a handset, and while in standby mode (not on a call) press MENU/Select 3 times
This puts you into directory mode. Key in the number, then press Menu/Select to move to the name field.
Key in the Name using the number buttons, then menu/select again to save the entry. Repeat as needed for additional numbers.
You aren't pressing the keys enough times,
there is no actual keyboard, so you have to use the digits to enter names. So to enter an B for example you would have to press the 2 several times to cycle through each option (2abc etc), stopping when you get to what you want then moving on to the next letter.