Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your phones.
May I ask:1) WHEN this issue first began?2) How many TOTAL handsets do you have with this system and if you hear the "crackling" on ALL of the handsets?3) What phone service provider (phone company) you have for this phone line?4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the cordless system)?
May I ask
1) if you hear this "crackling" on ALL handsets? and
2) on ALL CALLS?
3) Have you had any weather events (rain, wind, etc.) in your area about the same time this all started?
I only ask because most of the time, the most common cause of "noises" on the line are related to the physical phone lines - and the connection(s) to them.
By the way, if you need a copy of the manual for this system, I have a link below to the electronic (PDF) version. That should display on your screen when using the link.
We experts have no control over the site operation (we are users - just like you), so I have sent a note to Customer service here to try and resolve the access issues you are having.
Please let me know when these issues are resolved and we can continue.
It appears that your question has been put back on the list.
Did anyone from the site here contact you, and are you ready to continue to figuring out what the phone issue is?
Please let me know.
Thanks, ***** *****
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.