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Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your phones.
May I ask:1) The Model Number of the MAIN BASE UNIT of the phone system you are working with?
I only ask because the model number sent (KX-TGA660) is the model for a cordless HANDSET (and charger), which does not have a phone cord connection.
The phone cord will connect to some MAIN BASE UNIT - and the model number of that MAIN base should be in the format of KX-TGxxxx - where xxxx is a 4-digit number.
Please let me know if you have such a MAIN BASE UNIT and if you can find the phone cord connection on that base.
I tried to accept your call requested, but it appears to have failed - on your end.
I will report this to our support folks here, and try again in a little bit.
If you would like to continue here - in this format, just let me know.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****