Hello & Welcome to Just Answer,
Sorry to hear of any issue you may be having with your phone.
May I ask:
1) the MODEL NUMBER of the phone?
2) the AGE of the phone?
3) What the issue is that you are having with the phone?
4) Was the phone purchased as "new", or perhaps "refurbished"?
These are just to verify if the phone is covered by a warranty and if the issue is within the phone itself.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****