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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20518
Experience:  Residential and commercial systems.
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Phone call came in, I answered and heard beeps in a row.

Customer Question

Phone call came in, I answered and heard beeps in a row. hung up. now both lines only beep and register busy on the display.
Panasonic model no KX-TG9321
two line phone with two slaves
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you have any other phones, or a fax, other than the panasonic system? If so do they have the same issue?

Customer: replied 1 year ago.
My other phones are working fine
Customer: replied 1 year ago.
Are you there Nathan???
Expert:  Nathan replied 1 year ago.

Yes, I'm here, just received your reply, sorry.

Expert:  Nathan replied 1 year ago.

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines. If other phones are working fine on the same lines/jacks, that would mean this is a panasonic issue.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.