Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Yes, please give me a few moments to respond.
First, are you certain that you bought the CS6909 model handsets? If they are the correct model, they should be identical to what you already have and fit the existing base.
Okay that is a different model. Check on the handset itself, under the battery cover, and see what it says there.
Where are you seeing that?I'm asking what specific model number is ***** on the new handsets you've purchased.
Thank you for confirming,
that is a different handset model and it is not compatible with the phone system that you have currently.
I would suggest returning those, and instead purchase the proper model here: http://amzn.to/1hP4XcH
Sorry that isn't what I had linked you to initially,
the 6909 is the proper handset. The issue is that you have an old/discontinued 2012 base model, and the 6909 is no longer available, so the links are now replaced with that 6609, which is what you ended up with as well.