How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8097
Experience:  Working with Electronics for 25+ years.
5229702
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I guess I inadvertently did something when setting up my

Customer Question

I guess I inadvertently did something when setting up my phone that activated the "Voice mail service". I do not want to use this feature and did not call my phone service provider for an access number. Now there is a message in the "window" of my phone that says" Voice mail msg via phone co." , the yellow message indicator light flashes constantly and the little "NR" button flashes yellow intermittently. How do I get rid of the VM stuff?
I have a "Panasonic Digital Cordless Phone w/Digital Cordless Answering System". Any help you can give would be appreciated. Thanks!!
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

Sorry to hear of the issue you are having with your phones.

May I ask:
1) The Model Number of the phone system you are working with? That model should be printed on the bottom of the MAIN BASE UNIT if the system (the part that plugs into the phone line).
2) What phone service provider (phone company) you have for this phone line?

Thanks

Customer: replied 1 year ago.
The model number is ***** Phone service provider is Charter Cable.
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that information.

Could that last character actually be a letter B (vs. number 8)?

And does your system have a TOTAL of 3 handsets?

Also, can you do a quick TEST for me? That TEST is to pick up ANY handset (while flashing indicator is on), press the TALK button, and then QUICKLY listen for the dial tone. Please let me know if you hear a series of PULSED dial tones, followed by a steady dial tone. It may take a couple of tries, but please let me know if you hear those pulsed tones.

Thanks

Customer: replied 1 year ago.
It is the letter B. Sorry about that! There are three handsets. Yes, there is a pulsed tone before steady tone.
Expert:  Greg A. replied 1 year ago.

Hi again and thanks for that confirmation.

OK - those "pulsed tones" are really a "signal" from your service provider (Charter in this case) that their Voice mail system IS active, and that either you have a new voice mail message waiting OR the system needs some "attention" (needs to be set up, etc.).

Now I just checked my Charter notes, and I see that you MAY have activated the voice mail system - by dialing your own number - from your home phone. I also have notes that tell me that Charter MAY have simply "turned ON" the voice mail system, if ANYTHING in your service package changed (include a price change).

In any case, since your provider IS sending that signal to your home, the "real fix" for this condition would be to contact the provider and have them TURN OFF the Voice Mail system. This assumes that you WANT to use the built-in answering system of the Panasonic main base unit - to take any messages for calls you miss.

But there is a "work around" on most Panasonic systems that turns off the "detection" of those pulsed tones. This does NOT turn OFF the Voice mail system, but simply turns off the blinking lights and the messages you see on the handsets about VM waiting.

I have Charter's contact details below, if you need them.

Charter Customer Service: 1(###) ###-####/strong>

Please let me know if you want the instructions to turn off those VM waiting indicators.

Thanks, ***** *****

Expert:  Greg A. replied 1 year ago.

Hi again,

I have the steps listed below for how to turn OFF detection of the Voice Mail tones (pulsed tones), if you want to use that workaround.

How to disable the VM (Voice Mail) detect function.

=====================================
1) Pick up any cordless handset (when not on a call), and
2) Press Menu # ***** 3 2 then
3) Use the UP or DOWN keys to highlight OFF
4) Press SAVE (to save the setting)
5) Press the OFF button (on the handset) - to exit programming.
=====================================

That should turn OFF the VM tone detection in the system.

Please let me know your results or if you have any more questions.

If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.
You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them or can not use them.

Thanks, ***** *****

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****

(im)