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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8094
Experience:  Working with Electronics for 25+ years.
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My phone is LINE ON HOLD how do I clear this

Customer Question

my phone is LINE ON HOLD how do I clear this
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Are you sure it is on hold? Some models show hold on the display to indicate the button below it will put it into hold.
Customer: replied 1 year ago.
I can not receive or make calls
Expert:  Freddy M. replied 1 year ago.
What model system is this?
Customer: replied 1 year ago.
Panasonic KT ser.
Expert:  Freddy M. replied 1 year ago.
I need the entire model number please.
Customer: replied 1 year ago.
no
Expert:  Freddy M. replied 1 year ago.
How do you expect us to help if you will not give us the model number? Panasonic has made many different versions of the KT series and many different types. Please give me the entire model number if you want us to be able to help you. It will be somewhere on the phones base.
Customer: replied 1 year ago.
I do know it
Expert:  Freddy M. replied 1 year ago.
OK please give me the model number then if you want us to be able to help you.
Customer: replied 1 year ago.
kx-tga653
Customer: replied 1 year ago.
kx-tg6531
Expert:  Freddy M. replied 1 year ago.
Thank you for now we will try a simple reset.
Unplug all bases and disconnect the battery from all handsets.
Then wait 5 minutes.
On one handset hold down the call button (button used to answer) for 30 seconds with the battery still removed.
Plug in the base and put the battery back into that one handset.
Put the handset on the base and wait a couple minutes.
Pick it up and see if it is working properly.
If it is now do the same thing with the other handsets.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciate
Customer: replied 1 year ago.
it went to talk after I entered a phone #
Expert:  Freddy M. replied 1 year ago.
Can you explain that a little more please? I am not sure what you mean. Did you test with a single handset like I mentioned?
Customer: replied 1 year ago.
I did test but I tried a number and it just went to talk
Expert:  Freddy M. replied 1 year ago.
Can you explain that a little more please? I am not sure what you mean.
Customer: replied 1 year ago.
I can call you I do not have another phone
Expert:  Freddy M. replied 1 year ago.
I did not ask you to call me....I apologize but I need to opt out and open this to all experts.
Customer: replied 1 year ago.
I can not call you I do not have another phone
Expert:  Greg A. replied 1 year ago.

Hello & Welcome to Just Answer,

I see that the other expert has had to open your question - I may be able to help if you still need help.

May I ask:

1) How many TOTAL handsets do you have with this system?

2) What phone service provider (phone company) you have for this phone line?

3) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the Panasonic system)?

Thanks

Expert:  Greg A. replied 1 year ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.

I look forward to any further questions or results that you may have.

Thanks, ***** *****

(im)