Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of the phone?Do you just see the word mute on the screen, or are other callers not able to hear you at all?
Sorry I did not see your call request, I'm resending a call offer from my end, you may accept it at anytime.