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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2701
Experience:  Working with Electronics for 25+ years.
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I have an 1810 phone that still gets calls but does not go

Customer Question

I have an 1810 phone that still gets calls but does not go into my message. It just rings and rings. I think the tape died but since it is pretty old I thought about just buying a new equal phone.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)