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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
The VM isn't a direct function of your phones, at least not the extension/station at your desk, but rather it is part of your pbx system and/or voicemail server.Could you tell me the model number of those devices? They are typically in a wiring closet, and may be something like kx-t824 or kx-tda50.
Also, do you have access to the administrative console (typically a special admin phone station, or the receptionist station) AND know the administrator password ***** your system?