Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?2) Full model of the phone(s) (printed on sticker on the base usually)
3) How do you normally get/check your messages?4) If you pick up the line, what do you hear? A normal dial tone, fast tone, or a few beeps?