How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20351
Experience:  Residential and commercial systems.
59725966
Type Your Phone Systems Question Here...
Nathan is online now
A new question is answered every 9 seconds

I've gone around in circles, was told to contact Encompass,

Customer Question

I've gone around in circles, was told to contact Encompass, they gave me your customer service number, they connected me to business & they won't talk to me because I don't have a business ID no. So help: I have a home computer phone system, KX-TA824 advanced hybrid system with 4 land phones +1 plugin portable (2 home lines). My portable died & I need to know how to replace it & no one can tell me so far. It's KX-TG2500B. Please tell me what portable today would work with the system & where can I purchase it?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

You can use the same model system for replacment. However this is a very old model (16 year)l so they are difficult to find. You can sometimes get them on ebay, but be sure you buy a matching pair.

You cannot buy just a handset, you have to replace both the handset and the base, as they are linked together at the factory - you cannot just program a new handset to the existing base station.

This is the current iteration of a cordless model that can integrate with your existing pbx: http://amzn.to/1NaCSFZ