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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8240
Experience:  Working with Electronics for 25+ years.
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Instructions msgs from remote location

Customer Question

instructions for getting msgs from remote location
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
Sorry to hear of the issue you are having with your phones.
May I ask:
1) The Make & Model Number of the phone system/answering system you are working with?
2) What phone service provider (phone company) you have for this phone line?
3) Where your messages are saved (stored)?
Thanks
Customer: replied 1 year ago.
Dect 6.0 Verizon Phone base station
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that information.
OK - DECT 6.0 is a 'generic' term for many models of cordless phone systems.
May I ask if you are near and can look at the bottom or back of the MAIN BASE UNIT of the system, and find a Make (brand) and Model number printed there?
Thanks
Customer: replied 1 year ago.
V Tech modelDS6322-4
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that model.
Sorry for any delay.
In order to get the messages remotely, you will need to call from a touch-tone phone, and then when the system picks up and STARTS to play the announcement, you will need to enter a 2-digit "remote code" - to get to the messages.
The "default" code for this system is 19 (one-nine), and should still be the same IF you have not changed it.
As a reference, I have a link to the electronic (PDF) version of the manual for you below, and you can find this information on pages 63-68 (remote code use and commands mentioned on page 68).
http://cdn-media.vtechphones.com/ecp/documents/product_Product/303/UserManual/3466/ds6321-2_manual_i4.pdf
Please give that a try from a remote touch-tone phone - to TEST if it works for you.
Thanks, ***** *****
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
(im)