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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8101
Experience:  Working with Electronics for 25+ years.
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On my cordless phone it says searching

Customer Question

on my cordless phone it says searching
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
May I ask:
1) The Make & Model Number of the phone system you are working with?
2) The AGE of this phone system and WHEN this issue first began?
3) How many TOTAL handsets do you have with this system AND if more than one, do ALL handsets have this same issue?
Thanks
Customer: replied 1 year ago.
1) uniden
2) 5 years and it first began 2 days ago...
3) we have 2 handsets and all have the same issue
Customer: replied 1 year ago.
please answer
Expert:  Greg A. replied 1 year ago.
Hi again,
Sorry for any delay - I'm a real person and it does take a little time for me to see and read your response, and type my own.
OK - if you can find the Model Number of the Uniden system, that may help.
But in the mean time, please find the MAIN BASE UNIT of the system and disconnect it from POWER (at the AC outlet in the wall) AND the phone line (phone cord).
Then WAIT about 2 minutes, then plug the phone cord and the AC power supply back in - in that sequence.
Also, when you plug the AC power back in, please WATCH the MAIN BASE UNIT and see if any "lights" flash on it (many base units do this).
Then check your handset displays to see if the "searching" is gone.
Thanks
Customer: replied 1 year ago.
nothing happened
Expert:  Greg A. replied 1 year ago.
Hi again,
Did you find the MAIN BASE UNIT - with both a phone cord and an AC power adapter connected to it?
If so, can you look on the back (or bottom) of that main base and see if you can find a MODEL NUMBER?
Thanks
Customer: replied 1 year ago.
bv00027847
Expert:  Greg A. replied 1 year ago.
OK - that look like a serial number, which doesn't really tell us much.
Please look for the WORD "MODEL" and see if there are some letters and numbers behind that word.
OR
Look for "M/N" (stands for Model Number).
Thanks
Customer: replied 1 year ago.
d1384-2bk
Expert:  Greg A. replied 1 year ago.
Hi again,
OK - I see that this particular model has an answering system built into the main base unit - and had a number display.
Did you noticed that number display FLASH on briefly when power was reconnected?
If not, can you take the MAIN BASE UNIT to a DIFFERENT AC outlet (in a different room) and plug it in there - while WATCHING the display?
Thanks
Customer: replied 1 year ago.
d1384-2bk yes it displayed 88and went off
Expert:  Greg A. replied 1 year ago.
OK - that is a "good thing".
Now WHILE the main base is connected to power, place the handset in the base and let me know if it STILL says "searching".
Thanks
Customer: replied 1 year ago.
it does
Expert:  Greg A. replied 1 year ago.
Hi again,
OK - that's not good.
Can you tell me if you have had any "power issues" in your area recently (about the time this started?
OR - have you had any weather events - that could have caused a power surge?
Customer: replied 1 year ago.
there were no issues
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that.
OK - from those symptoms, it sounds like BOTH handset have lost communication with the main base unit (that's what "searching" means - the handset are searching for the main base unit). And since BOTH are showing this on the display, we MUST suspect that the Main Base Unit may have failed.
BUT, we can try one more thing - which is a FULL system reset - to try to restore the connections between the base and the handsets. If the base has failed, this won't do much, but it worth a try. I have the process below.
To "reset" the system, please do the following steps below, exactly and in the sequence shown.
============================
1) Disconnect battery from ALL handsets
2. Disconnect phone cord from wall jack
3. Disconnect phone cord from main base unit
4. Disconnect AC adapter from wall outlet
5. Allow all components to sit for 15-20 minutes - this will allow any "stuck" conditions of the controllers to clear, if possible.
6. Reconnect phone cord to base
7. Reconnect phone cord to wall jack
8. Reconnect AC adapter to wall outlet
9. Reconnect battery to handset(s) until you feel the plug snap into place.
10. Re-register each handset by placing on main base in most instances. Do this one handset at a time.
NOTE: This last step may not be needed.
============================
Please give these things a try and let me know what you find or if you have more questions.
Thanks, ***** *****
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
(im)
Customer: replied 1 year ago.
issue resolved
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for letting me know.
If my assistance helped, please take a moment to rate my service level (Excellent is my goal) so that I get credit for helping you with this issue.
You should see some "smiley faces" or "stars" to do that, but please let me know if you do NOT see them or can not use them.
Thanks, ***** *****
(im)