How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8436
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

My brand new phone KX-TGC210 indicates to "check tel Line".I

Customer Question

My brand new phone KX-TGC210 indicates to "check tel Line".
It was working fine before. What does this mean?
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of this issue.
May I ask:
1) What phone service provider (phone company) you have for this phone line?
2) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line?
I only ask because a "check tel line" message means that the MAIN BASE UNIT is NOT detecting a "valid" phone signal.
Could it be that the PHONE CORD connecting the main base unit has come loose?
The FIRST thing I would do is double-check BOTH ends of the phone cord - where it connect to the phone line AND the main base. You can even remove each end and reconnect them until you hear and feel a "click" of the connector.
NEXT, if you can TEST that same phone jack with a DIFFERENT phone, that would tell us if this is a phone line issue or a phone issue.
Please let me know what you find or if you have any more questions.
Thanks, ***** *****
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****