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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8118
Experience:  Working with Electronics for 25+ years.
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How do we get rid of call from :john doe" every time the phone

Customer Question

how do we get rid of call from :john doe" every time the phone rings
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier.
If you still need help with this, may I ask:
1) The Make & Model Number of the phone system you are working with?
2) What phone service provider (phone company) you have for this phone line?
3) If you have ANY other information (such as calling phone number) when these calls come in?
Thanks
Customer: replied 1 year ago.
Panasonic 2-line cordless Phone Model No KXTG9541AT&T
Expert:  Greg A. replied 1 year ago.
Hi again and thanks for that information.
So do you have an answer for me for question # ***** which is:
3) If you have ANY other information (such as calling phone number) when these calls come in?
Specifically, do you see a PHONE NUMBER when the calls come in, or do they show something else?
I only ask because this particular phone system DOES have a "Call Block" feature - and it can be set to block ALL CALLS that come in WITHOUT a phone number on them - in the Caller ID field.
And depending on your "package" from your service provider (AT&T) they too MAY have a blocking feature that would stop any calls coming in that do now have the caller's name or phone number showing.
As a reference, let me send you the electronic (PDF) version of the system manual, and will tell you that the Call Block feature is discussed STARTING on page 44, and goes on through the top of page 46 (blocking calls with no phone number is ***** page 45).
ftp://ftp.panasonic.com/telephone/om/kx-tg9541_kx-tg9542_om.pdf
Please let me know if you have any trouble seeing that manual when you use the link, or if you have any more questions about this phone system. And of you want to find out if AT&T offers call blocking, in your service package, please contact the AT&T technical support folks, using the following number (you may have to go through a menu to reach technical support).
AT&T Customer Support : 1(###) ###-####
Please let me know your results or if you have any more questions.
Thanks, ***** *****
(im)
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
(im)