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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8124
Experience:  Working with Electronics for 25+ years.
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My phone is showing "messages full" when the're none

Customer Question

my phone is showing "messages full" when the're none
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Greg A. replied 1 year ago.
Hello & Welcome to Just Answer,
May I ask:
1) The Make & Model Number of the phone system you are working with?
2) WHERE you are seeing the "messages full"?
Thanks
Customer: replied 1 year ago.
6.0 plusmessage appears on hdet
Customer: replied 1 year ago.
message on handset
Customer: replied 1 year ago.
k-tg521
Expert:  Greg A. replied 1 year ago.
Hi again,
OK - that looks like a partial Panasonic model number.
May I ask if you can double-check the BOTTOM of the MAIN BASE UNIT of the system, and see if you can find a FULL model number?
Typical model number look like KX-TGxxxx - where xxxx is a FOUR digit number.
Thanks
Expert:  Greg A. replied 1 year ago.
Hi again,
I see that you have posted a couple of NEW questions (which have been closed).
Please try to REPLY here only - so we can continue.
Thanks
Expert:  Greg A. replied 1 year ago.
Hi again,
I didn't see a response from my last note, but I wanted to send the following information before I take an afternoon break.
If the handset says "messages full" AND
- you have played ALL of your messages ON the MAIN BASE UNIT AND
- you have erased enough stored (but played) messages to you should be able to get new messages - you MAY be able to "reset" the system to restore proper operation. I have the reset procedure I use below for you.
Cordless system "reset" procedure. This is done by following the steps below.
============================
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).
============================
If this does not clear the issue, you may have a failing system, and it would need to be repaired or replaced (based on age).
Please give these things a try and let me know what you find or if you have more questions.
Thanks, ***** *****
Expert:  Greg A. replied 1 year ago.
Hi again,
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****
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